Returns & Exchanges

At Saddleworld Devonport, we want you and your horse to be completely satisfied with your purchase. If a product doesn't meet your expectations or fit correctly, we offer a straightforward return and exchange process within 30 days of purchase.

Return Process

• 1.
  Contact Our Team

  Email or call our Devonport store with your order number and reason for return to receive a Return Authorization number.

• 2.
  Prepare Your Gear

  Ensure all items are in original, unused condition with tags attached and free of horse hair, dirt, or debris.

• 3.
  Ship or Drop Off

  Securely package your items and send them to our retail location via trackable mail, or bring them directly into the store for immediate processing.

• 4.
  Refund or Exchange Processing

  Once we inspect the goods, we will process your full refund to the original payment method or ship out your replacement equestrian gear within 3-5 business days.