Frequently Asked Questions
Everything you need to know about shopping with Saddleworld Devonport
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard orders are typically processed within 1-2 business days, with delivery times ranging from 3 to 7 business days depending on your location.
Can I return an item if it doesn't fit my horse?
Yes, we offer a 14-day return policy for items in original, unused condition with tags attached. Please note that custom-made items and safety equipment like helmets may have specific return restrictions.
Do you offer professional saddle fitting services?
Saddleworld Devonport provides expert advice and can recommend accredited saddle fitters in the Tasmania region to ensure the perfect fit for both horse and rider.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later options like Afterpay and ZipPay for your convenience.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you stock specific brands for competitive equestrian sports?
We stock a wide range of premium brands including Prestige, Wintec, Bates, and WeatherBeeta, catering to dressage, show jumping, and recreational riding needs.